Digital engagement
Connect with customers on
any digital 
channel
Resolve issues instantly, keep customers happy, and increase team
efficiency with AI-powered chatbots for sales and support.
Trusted by innovators and forward-thinking companies:
G2
#8 Collaboration & Productivity Tool
Trustpilot
2,000+ 5-star reviews
Gartner Peer Insights 2023: Customers Choice
Midsize Enterprise Choice
71% of Millennials prefer to interact with
businesses on digital channels.
Nextiva allows you to meet your
customers where they are. Support
them through using channels they
prefer — whether that’s email, live chat,
messengers, SMS, social and more.
Live chat
Manage incoming emails and tickets from the same inbox as your other channels.
Messenger
Engage prospects and customers on all channels.
Social marketing
Turn social media into a revenue driver.
Reviews
Transform valuable consumer insights into conversion-driving assets.
Manage incoming emails and tickets from the same inbox as your other channels.
Manage all
social media
Schedule Content
Time your posts to be delivered on time, everytime. Reach your audience at the right time.
Publish Content
Create your content and adapt to your channels. Impress your followers with engaging content.
Monitor Conversations
Never miss a reply, comment or message again. Read & respond across all channels in real-time. Follow the latest.
Trends
Analyze your market and popular social media trends to maximize performance & get inspiration for your own social strategy.
Chat on any
messaging app
Integrate Messenger
Facebook, Twitter, WhatsApp and more- never miss a conversation again.
Read & Respond
Provide your customers with timely, relevant and detailed responses.
Lead capture
Grow revenue by making your products and services available via any messaging app.
Automate
Deliver better customer experiences and automate responses for basic inquiries.
AI-powered
live chat
Listen
Be available when your customers need you most with chat that’s always on.
Route
Receive chats in real-time, routed to the team members best suited to tackle their challenges.
Resolve
Instantly resolve customer complaints or inquiries, without missing a beat.
360-degree view
Gain a complete view of your website visitors.
Fully-integrated
email ticketing
Single Inbox
Manage incoming emails and tickets from the same inbox as your other service channels.
AI powered responses
Leverage AI that automatically replies to customers and resolves issues without any manual input.
Reminders
Receive real-time alerts on incoming cases. Set reminders to ensure all issues are handled.
Analytics
Follow tickets from a single dashboard and monitor your teams performance.
Monitor every review
One inbox
Bring e-mail onto the same platform you use for all your digital conversations.
Auto ticketing
Turn incoming e-mails into tickets that are assigned & prioritized immediately.
Performance
Analyze resolution times, improve your operational efficiency, and build trust with your customers.
Intelligent Routing
Assign roles and route reviews to you or your team members– all from your admin portal.
AI & Automation
Solve customer questions faster. Deliver
personalized experiences. Only with Nextiva AI.
Recent Voice Call (Quote sent)
A positive conversation related to the Cloud Storage product was recorded on August 30, 2023.
+20%
connection increased
AI Powered Message Routing
A new patient has been automatically routed to the Beverly Hills office after detecting a request best suited for Dr. Ortiz.
+47%
time saved for team
Nextie Suggestion
You should consider calling about a quote sent to Amy today at 11 AM yesterday.
93%
chance of winning deal
AI is unmatched for managing
digital conversations
Nextiva customers realize
value and results quickly.
“In today’s world, speed matters. Nextiva keeps us connected with every conversation.”
Neil Patel, Founder NP Digital
“Nextiva keeps innovating and jumping the innovation curve.”
Author and Chief evangelist of Canva
“I’d say Nextiva has been a great teammate of the Spurs.”
Chris Monroe, Associate VP Membership
“Our fans come first, and Nextiva enables us to have great conversations with our fans everyday.”
Savannah Bananas, Owner
“Nextiva is the service to check out. They keep winning awards because they do such a great job. Nextiva will take you to the next level.”
Kevin O’Leary, Chairman O’Leary Ventures & Beanstox, Mr. Wonderful on ABC’s Shark Tank
Talk to our team
Ready to make business conversations better?
