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Provide amazing customer experience on social media

Stop using multiple solutions to market, monitor and support your customers on social media. Do it all from one integrated customer experience platform.

Trusted by local brands and businesses

One place to manage all your social media accounts

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Facebook

Elevate your presence on Facebook with powerful publishing, scheduling and monitoring tools.

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Instagram

Never miss a beat and turn the popularity of Instagram into your biggest asset.

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X (formerly Twitter)

Grow and build upon your X (formerly Twitter) following with powerful publishing & listening features.

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Linkedin

Manage your brand presence with more personalized & professional conversations on LinkedIn.

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YouTube

Build better relationships with your YouTube fans and followers from a single, scalable platform.

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Pinterest COMING SOON

Turn your Pinterest content into real, long lasting business relationships.

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Social Media

Become results driven and build more meaningful customer connections with a smart, fully integrated social media management platform.

The average person spends nearly 2 1/2 hours on social media.....everyday!
Schedule & Publish Content:

Create your content, select your channels and schedule posts to be delivered on time, everytime.

Monitor Conversations:

Never miss a reply, comment or message again. Read & respond across all channels in real-time.

Trends:

Analyze your market and popular social media trends to maximize performance & get inspiration for your own social strategy.

The average person spends nearly 2 1/2 hours on social media.....everyday!

WORKFLOWS AND AUTOMATION

Features we wouldn't let you go without

All in one Inbox

See incoming reviews in real-time, all in a single interface.

Read & Reply

Engage with your reviews right from the inbox in real-time.

Advanced Filtering

Easily organize your inbox based on date/time, channel and other custom rules.

Social Tagging

Create custom tags, organize keywords and monitor content across channels the way you want so it's easy to find and analyze.

Intelligent Routing

Assign roles and route reviews to you or your team members as you see fit.

Performance Monitoring

Measure the impact, monitor your team and turn insights into valuable business outcomes.

Social Listening

Track mentions, listen to conversations across social channels, forums, blogs, custom sources and more.

Competitor Benchmarking

Track competitor performance using keywords & profiles. Understand industry trends, patterns and more.

Social Care

Respond to tickets and provide integrated, world class customer service across all your social media channels from a single location.

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Why Nextiva

Any team can benefit from Nextiva Social and Review Marketing Cloud

Years of Experience

We’ve been helping brands and businesses deliver great customer experiences for over 10 years. And we continue to listen and learn from our customers so our product meets your needs and expectations.

Continuous Innovation

We make sure our products stay the best in the industry. It's important to us that our products are reliable and provide you with the quality service & innovation you expect from an industry leader.

Easy Onboarding & Deployment

We provide both self-serve and support guided onboarding and deployment, so you can get started quickly and have all of your questions answered from day one.

Return on Investment

We measure our success on our customers' return on investment. Our platform is designed to improve your operational efficiency and turn your online reputation into a revenue driver for your business.

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Highly regarded by customers, employees, and analysts.

Gartner. Leader: Peer Insights Voice of the Customer
Aragon Research. Leader 2022
G2. Leader SUMMER 2023
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Frost & Sullivan. Leader 2022, new product innovation

Business awards

ASU. SPIRIT OF ENTERPRISE
Phoenix Business Journal. 1 LARGEST PHOENIX-AREA SOFTWARE FIRM
Deloitte. Technology Fast 500
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“Nextiva aims to remove the friction, frustration,
inefficiencies, and errors that come with the "franckenstack" systems that many customer service agents have to deal with on a daily basis.”

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All features
Essential
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Professional
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Monitor & Engage
All-in-one social Inbox
View & respond to messages from all social channels from one place - Facebook, Twitter, Instagram, YouTube, Linkedin.
Social Profiles included
5
10
Bulk messaging
Reply to multiple posts at once and ignore spam.
Private messaging
Live chat on all private messaging channels - Facebook messenger, Twitter Chat and Instagram Chat.
Message alerts
Get alerts based on pre‑defined rules that align with your business priority.
Message escalations
Escalate specific alerts based on your business priorities.
Schedule & Publish
Schedule messages
Schedule posts across different channels - Facebook, Twitter, Instagram, YouTube, Linkedin, Tumblr.
Publishing calendar
View all your posts in a calendar view.
URL Shortener
Create simple URL Shortener.
Approval workflows
Build pre-approval process. Ensure brand consistency by reviewing messages before they are sent.
Media tagging
Tag assets to organize them so you can quickly find it.
Productivity (Routing, Tagging & Auto‑Response)
Automations included
2
3
Tagging
Manual categorization of messages and tickets.
Auto reply
Auto reply to reflect your business hours.
SLA Management
Manage responses and resolutions within defined SLA's.
Intelligent Routing
Route customer messages to the right team based on skills, context or virality of the messages.
Auto Tagging
Auto categorization of messages and tickets based on defined criteria.
Suggested Responses
Category based responses and suggested responses
Voice of the Customer
Surveys
Gather Customer feedback by sending surveys.
Survey Analytics
Identify customer sentiments and trends based on survey rating.
Analytics
Company Dashboards
Track company metrics to monitor effectiveness, response and resolution times of all posts.
Listening Insights
Drive deeper insights by monitoring what people are saying about your brand.
Team Dashboard
Track team metrics to monitor performance of posts sent by specific teams.
Indivudual Dashboards
Track individual metrics to monitor performance of posts sent by individual.
Channel Analytics
Track channel metrics to monitor performance of each social media channel.
Management Information System (MIS) Reports
Get detailed metrics across your company - team logins, replies and activities etc.
Management Information System (MIS) Scheduler
Schedule MIS Reports.
Tag Dashboard
Monitor performance and trends for tags.
Competitor Analytics
Get competitive insights from social channels.
Integrations
CRM
Integration with Salesforce.com, Siebel, Dynamics 365 and other software.
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