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The cloud phone system built for remote teams.

Move your current PBX to the cloud or get a hosted VoIP system with superpowers. Nextiva is your destination for flexible VoIP solutions.

Cloud Phone System
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What is Cloud Phone System

What is a cloud
phone system?

A cloud phone system is a VoIP-based hosted PBX solution that helps you move your business phone service to the cloud. Cloud phone systems streamline business communications, offer advanced features, and operate with higher security.

Cloud phone system pros and cons


Mobile app

Handle business phone calls with ease using your iOS or Android smartphone. Keep your phone number separate from your business line.

Cost savings

Save up to 60% off traditional phone systems with Nextiva. With a virtual phone system, you now have access to affordable nationwide calling.


Manage every aspect of your phone solution from the cloud. Add new desk phones in seconds. Do it all with your existing internet connection.

Advanced features

Take advantage of 45+ business VoIP features. Top features include call forwarding, video conferencing, auto attendants, and screen sharing.

Enterprise-grade reliability

Our cloud communications solution is secure to the core — zero outages in two years. Our carrier-grade data centers are one of the most reliable in the world.


Faster networking devices

You might have to move to routers and switches optimized for VoIP. A mesh Wi-Fi network helps with speed and coverage.

Stable internet connection

A cloud phone system doesn’t use massive amounts of bandwidth, but you need at least a 100 kbps of upload speed per phone line.

Occasional latency & jitter

Jitter and latency are call quality issues you may experience with your cloud-based phone calls. It’s a natural function of wireless networks.

Cloud phone system pricing


As low as

$21.95 Question mark icon
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users

Per month / user
Get a quote

Unlimited Calling within the US/CA

Free Local and Toll-Free Number

Top Rated Mobile App

Video and Audio Meetings

Team Collaboration


As low as

$31.95 Question mark icon
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users

Per month / user
Get a quote

Get all Professional features PLUS

Business Integrations

Real-Time Voice Analytics

Call Recording

Got pricing questions?

Chat with an expert

Nextiva is a recognized category leader in Business VoIP.

G2 Best Support Mid-Market banner
US. News Award
G2 Leader award

Must-have cloud phone system features:

Most small business owners like offering a menu system to callers. Your auto attendant could say, “Press 1 for sales, 2 for support” when customers call.

Direct inbound calls to your team based on set criteria, transfer to other members, and even conference-call anyone using the app.

Get a toll-free number with Nextiva’s business phone service. Let customers reach you from landlines without extra toll charges.

HD video conferencing is an excellent way to connect with your team members when you’re away from the office phone. Included in all phone plans.

Protect your personal number by forwarding your incoming calls to any desk phone or mobile device. Also forward calls based on business hours or holidays.

Choose a phone number your business needs in any area code. No matter where your office is, handle inbound and outbound calls with confidence.

Unlike most phone system providers, Nextiva gives every user a virtual room along with a free VoIP number. Share screens, files, and tasks in real time.

With your cloud-based, virtual PBX, silently record all calls without any hardware. All call recordings are securely stored, so only authorized personnel can access them.

Listen and manage voicemails from the convenience of a VoIP app. Get alerts for new voicemail messages, download, forward, or listen to them any time.

Get so much more than a dial tone with our cloud PBX cloud pbx rocket

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Business phone system

headset icon

call center

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Reliable customer support

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call analytics icon


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mobile and desktop device icon

Mobile &
desktop app

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With Nextiva, the supervisor dashboard allows me to monitor call flow in real-time. It allows me to ensure I always have sufficient agent coverage, so that calls are never missed. I can easily make changes to my call flow without having to wait for hours on hold.

Roman Voytsekhovskiy

Support Center Manager at Orthodontic Experts Ltd.

Our remote capability has made a tremendous difference for us. If not for our switch to Nextiva, we would not be up and running nearly as well as we are.

Meryl Cassidy

Executive Director at Response Crisis Center

Cloud phone system FAQs

To place a call, first dial the phone number on your cloud phone. The phone connects to a VoIP service provider and verifies that it has permission to place that call.

The VoIP phone provider handles the routing and connects your phone to the person you are calling. And it does it all within a fraction of a second!

To choose your cloud phone system, consider your unique business needs, employee count, and budget. Every cloud business phone provider offers plans and features at different price points.

Nextiva, for example, has a Professional plan at $21.95 and an Enterprise plan at $27.95. Both plans come with advanced features you can choose from.

VoIP call center phone systems are designed to handle higher call volumes than a typical cloud phone system.

Virtual call centers use VoIP and are run entirely over the internet. With a business communications platform like Nextiva, you may also opt in for built-in tools like contact center, etc.

Nextiva’s cloud PBX phone system costs $21.95 per month per user. But it doesn't stop there, connect with one of our agents to get a personalized quote for your business.

Yes. There are many ways a cell phone can integrate with a cloud-based phone service.

  1. Your cell phone can make and receive calls with an authorized VoIP softphone app.
  2. Configure intelligent call forwarding and pulling so you never have to worry about being away from your IP phone.
  3. Get voicemail transcriptions conveniently delivered to your inbox or your text message.

It's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you move your phone number to a new VoIP provider.

You can transfer any number you use, including:

Nextiva handles everything related to moving your phone numbers over. All you need to do is submit a letter of authorization online. Our porting team will advise you of the port-in date. From there, you can begin receiving calls through Nextiva's cloud phone system instantly.

Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary numbers.

Watch this short video to see how to transfer your phone numbers to Nextiva:

video on how number porting actually works

A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Because it’s cloud-based, a trusted VoIP provider like Nextiva can manage your infrastructure. This lets you replace individual phone extensions with a VoIP desk phone.

A cloud VoIP phone system also routes calls through the internet, but does not require telephone lines to operate.

Why a cloud PBX
phone system is
the right solution
for your business

If you are thinking of expanding your business or maybe trying a remote option for your employees, switching your traditional PBX to a cloud PBX phone system is a clear option. Since the service will be provided over the internet, you’ll be able to maintain a seamless connection across your office locations and devices.

A cloud PBX (Private Branch Exchange) is a system that is rooted through the internet, which means you won’t need to have a traditional server in each location, all you need is to choose a provider, like us, to host your communications. You’ll have a secure and remote data center that will deliver all conversations through the internet, no need to buy expensive hardware anymore.

The features you need from a cloud PBX phone system

Your communications system should be able to provide you more resources than just connecting phone calls, the right cloud PBX phone system does that. Our VoIP features include:

  • Advanced call management. Have options to select, hold, route, or even block any calls.
  • Auto-attendant. Let your team handle the right requests by having a virtual system direct any call to the right department.
  • Business text messaging. Let your customers reach you via text with our unlimited messaging service.
  • Call analytics. Have real-time insights from your calls, from call session metrics to individual agent performance.

How does a cloud phone system benefit your business?

As your company grows, you’ll need the right tools to help you scale, that’s why a cloud phone system is the right choice for a small business. Let us highlight a few of the top benefits of Nextiva’s cloud PBX system:

  • Save money: Don’t spend money buying extra equipment. You’ll be able to use any equipment you already have like desk phones, cellphones, etc.
  • Have flexibility to scale: Since you won’t need a direct connection, you’ll be able to work from anywhere. You’ll be able to assign business phone numbers to your employees remotely.
  • Have reliable communication system: Nextiva’s cloud PBX provides you with 99.999% uptime, which means that your system will work even during a power outage. Have the options to route your calls to different locations or devices in just seconds.
  • Better team collaboration: Give your virtual team the right tools to stay connected by having internal forms of communication. With NextivaONE we’ll integrate all internal or external communication in one platform. You can let your team connect via chat or even a video conference.

Learn more about Nextiva’s cloud phone system and how it can support your growing business.

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2 Billion+ Calls on our network
100,000+ Happy customers
1,000+ Global employees
Rated Best Business Phone Service in 2021 video

Nextiva is the #1 rated cloud phone system by U.S.News

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