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Nextiva Network

World-class network security & reliability.

Security and reliability are always top priorities. We've made it easy to run a fully secure business.

Secure to the core. A network built for modern business.

Security overview
Eric Andrews
Senior Director of Information Technology since 2013

No downtime for your business.

We have built one of the world’s most reliable networks. With 8 points of presence and carrier-grade data centers, we strive for 99.999% uptime so you’ll never miss a beat with your customers.


Monitoring and security 24/7.

Our engineers have their eyes on our network at all times to ensure that everything runs like a well-oiled machine. With constant monitoring of our network, issues are immediately flagged and solved.


You’re always informed.

Get real-time network status updates. You'll know instantly if our performance has slowed for any reason. We're 100% transparent about our history and real-time status with


Get help right when you need it.

Get any problem solved fast with our award-winning in-house service team. That means you’ll talk to a real human and get real answers, every time. Nothing will stop us from solving your issue.

Points of Presence

Security Overview

We take security seriously. Our security team has worked for years to develop a system of protocols, policies, and technologies to keep your data away from prying eyes.

Physical Security

24/7+365 Monitoring

Our data centers are protected by multiple layers of security with equipment and procedures that control, monitor, and video-record access to the facility.

Disaster Planning

Every data center is prepared with a full uninterruptible power source (UPS) that has N+1 (or greater) redundancy, back-up generators, and the best uptime in the industry.

Controlled Climate

Powerful heating, ventilation, and air conditioning (HVAC) systems ensure the climate within our data centers keeps our equipment safe.

Biometric Checkpoints

Access to our servers requires going through five checkpoints, including security stations with guards, mantraps, and biometric hand readers.

Environmental Security

Our geographic network is designed strategically so risk of service interruption or data loss due to natural disaster is mitigated.

Audited and Certified

Every Nextiva data center meets the security standards set by the ISO/IEC 27001 certification.

Network Security

Call Encryption*

We can protect every communication transmission with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints to prevent interception and protect your privacy.

Penetration Testing

We conduct regular third-party audits including white-hat hacker communities, in addition to 24/7 monitoring, so if there is ever a vulnerability, we’ll find it immediately.

Fraud Mitigation

We monitor your account calling activity for any irregular or suspicious patterns to prevent fraudulent charges. We also provide proactive measures with our access control policies and usage throttling.

*Call Encryption is an optional service, available by request.


Diverse Network

Every PoP has three or more diverse internet peers. We select the top internet carriers at each PoP region to ensure fast and reliable connections for every customer.

SD-WAN Support

We support SD-WAN solutions from VeloCloud, Cisco, Meraki, and 128Technology, enabling voice traffic protection to all Nextiva PoPs.

Speed Test

We offer full end-to-end VoIP testing from your locations to all Nextiva PoPs, so before we get started we can validate your connection and proactively troubleshoot any VoIP issues that may occur.

Powerful People

Employee Training

Every Nextiva employee participates in annual, mandatory security training.

Developer Training

All Nextiva engineers and developers undergo dedicated security training to ensure our networks and applications are built securely from the ground (and code) up.

Open Minded

We embrace the technology community and their brilliant minds for help in improving our products. We even chose a CTO who is an open-source celebrity as the Chairman of Apache Foundation.

Certificates & Compliance

Nextiva uses security measures to protect your information both during and after any transaction of information. We are certified with multiple nationwide and worldwide security initiatives.


ISO/IEC 27001

All of Nextiva’s data centers are ISO/IEC 27001 audited and certified.


SOC 2 Compliance

Nextiva is compliant with SOC 2, verifying security for data stored in the cloud.


PCI Compliance

Nextiva is a PCI-compliant merchant and we also offer solutions that enable our customers to be PCI-compliant in their own businesses.


HIPAA Compliance

Nextiva offers communication solutions that are HIPAA-compliant to protect sensitive patient information.

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

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Cameron J. | with Nextiva since 2018
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We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.


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"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

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  • Expect specifics. Tailored exactly to your business (we do our research).
  • Expect experts. Our product team will personally answer your questions.
  • Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

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